中文
Datou America Inc. 正式導入 AI 真人語音與真人式自然對話系統，讓美國市場的日常溝通從人工排班，升級為 24 小時隨時待命的 AI voice agent。
這套系統的重點不是冰冷的機器語音，而是能用美式英文進行更自然的對話。對 Datou America Inc. 來說，未來在客戶詢問、通路接洽、訂單追蹤、品牌介紹與基本客服上，都可以先由 AI 協助完成第一線溝通。
AI 同事最大的優點很直接：24 小時待命工作，不休假，不排班，不要求福利，也不會因為時差而漏接機會。它只需要一件事：Token。
對正在進入美國市場的台灣食品品牌而言，速度與回覆品質很重要。美國通路、買家、合作夥伴與消費者不一定會在台灣上班時間出現。AI 語音系統可以讓 Datou America Inc. 在不同時區保持基本回應能力，先把機會接住，再交由團隊進一步處理。
這不是用 AI 取代人，而是讓人把時間花在更高價值的工作上。重複詢問、初步介紹、基本資訊確認，可以交給 AI；真正需要判斷、談判、關係經營與策略決策的部分，仍然由團隊負責。
Datou America Inc. 從西雅圖出發，正在把台灣味帶進美國市場。現在，除了產品、通路與品牌故事之外，也把 AI-native 的營運能力放進公司基礎設施，讓一個新進美國市場的品牌，可以用更精簡、更快、更有效率的方式運作。
English
Datou America Inc. is introducing AI voice agents with human-like voice and natural conversation capabilities, upgrading daily U.S. market communication from manual scheduling to always-on AI support.
The point is not a cold robotic voice. The goal is more natural conversation in American English. For Datou America Inc., AI can assist with first-line communication across customer inquiries, retail outreach, order follow-up, brand introductions, and basic support.
The advantage of this AI teammate is straightforward: it is available 24/7, does not take vacations, does not need shift scheduling, does not ask for benefits, and does not miss opportunities because of time zones. It needs only one thing: tokens.
For a Taiwanese food brand entering the U.S. market, speed and response quality matter. U.S. retailers, buyers, partners, and consumers do not always appear during Taiwan business hours. AI voice agents help Datou America Inc. maintain baseline responsiveness across time zones, capture opportunities first, and then hand them to the team for follow-up.
This is not about replacing people with AI. It is about letting people spend more time on higher-value work. Repetitive questions, initial introductions, and basic information checks can be handled by AI, while judgment, negotiation, relationship building, and strategic decisions remain with the team.
Datou America Inc. is starting from Seattle and bringing Taiwanese flavors into the U.S. market. Now, beyond products, channels, and brand storytelling, the company is adding AI-native operating capability into its infrastructure, allowing a new U.S. market entrant to operate leaner, faster, and more efficiently.